Mobile & Ringtones - FAQ / Help
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You have to make sure that your cell phone is compatible with our services |
It is very important that your cell phone is configured to receive WAP messages |
Q)
Is my phone compatible?
A) To find out if your phone model is compatible with our services, please refer to our
Compatible Cell Phones listing under the product that you are trying to download (graphics, polyphonic ring tones, games, etc…). Your phone model can be found on your battery (see picture) and your brand can be found on the case.
* The model can often be found on the cell phone, on the box or in the manual.
Q)
How do I download?
A) Once you have clicked on a product that interests you, a pop-up appears. Although it can be changed, your country is already set. From there, you simply select your service provider (carrier/operator), your phone model (see above), click on save and continue and select your payment method (credit card, Paypal, fixed phone). If you pay by phone, the product will be added to your phone bill.
* Please note that a new service, Mobile Lounge, allows you to create an account to ease and speed the payment process.
Q)
How will I receive the content (graphics, ring tones, games, etc…)?
A) All products are sent through WAP (wireless application protocol) via an Internet network. Your cell phone has to be configured to receive WAP messages. Although most recent phone models are automatically configured to receive WAP messages, you can very easily find out if it is by phoning or looking on your phone carrier's (At&T, Verizon, T Mobile, Fido, Telus, Rogers AT&T, etc…) website. This step only has to be done once.
Q)
From there, what?
A) You should receive an SMS (text message), with a WAP link (ex:http://wap.sonnerie.net/12548643), within the next 30 mins (it can take a little longer). From there, depending on your phone model, you either need to click on the link, click on the option go to or, for older phone models, retype the address. Once this is done, you simply save the product on your cell phone and enjoy!!! Although it varies from one model to the next, ring tones, graphics and games are usually added in folders like media, ring tones or downloads. *Please note that everything described in this paragraph has to be done from your cell phone and it is impossible to download from your PC.
Q)
For more information
A) We invite you to read your cell phone's manual or contact your phone carrier/operator. If you're still in doubt, our technical support remains at your disposal by phone at 1 866 303 5488 or by filling out this
FORM.
Other Important FAQ
Q)
Do you Sell Phones?
A) NO. Polyphonic
Ringtones Ring Tones site only provides information on all
types of phones in the market. You can see the comprehensive
phone features but you cannot buy phones from here.
Q)
I am sure that the information in your catalog for my phone
is not exact. Why is that so?
A) We gather our
information mainly from the web sites of the manufacturers.
Some of them provide a very detailed information, some of
them not. So, sometimes we have to use other sources, which
are not that reliable. Such are other catalogs, message
boards and phone sellers' websites. If you think that there
is wrong data in the catalog for your phone, please
sends us an email with the correct data. Thank you very
much.
Q)
I have all the info about a phone
model, which is not in the catalog. Can I add it?
A) No, but we can add
the info for you. Just
send as an email with all the info and a picture
(preferably on a white background) and we will publish it
within 24 hours.
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